Incidents can be reported by completing the Problem Report Form at a cost of $9.95 per incident." Phone support is even more at $19.95 per incident. Here is Nuance's statement found on their Web site: " Individual users can interact with Nuance Technical Support through a pay per-incident email process. With the majority of software I've used, email support is usually available and often phone support of some type. The real surprise to me was that Nuance does not offer any free tech support for paid users by phone or email! This is a $200.00 program without a form of technical support that is commonly found with just about any type of software. All this information is fairly basic, potentially useful but strictly user-guided with no interactive help available for free. There are several options for free support offered by Nuance : Knowledge Base, Downloads, User's Guides, Communities, Hardware Compatibility List, and Product Activation.
Registration gives access to updates and product support. At the end of the installation, a prompt asks for activation of the program with registration on line otherwise, only five launches of an inactivated program are allowed. A button on the scanner may be dedicated to automatically launch PaperPort for scanning into folders etc.
If a scanner is plugged in at the time of installation, PaperPort will discover it and install the correct drivers needed to work with it. The installer automatically inserts the proper "key" or "serial number" during the installation. Administrative rights are required to install. A "wizard" style installer walks the user through the process. The installation of this application is straightforward. That is eye opening information, possibly enough to justify using a document management system such as this one. It enables Microsoft Windows to visually manage paper and PDF plus over 150 document and photo forms.Īccording to a recent study, 30% of office labor time is spent handling paper documents and 7.5% of them get lost! $20 is spent on filing for each document, $120 to search for "lost" documents and up to $250 to recreate the lost document if it's not found. PaperPort Professional transforms paper documents into searchable digital documents. The Neat Net Tricks Software Review Panel is pleased to report on its extensive evaluation of Scansoft PaperPort 11 Professional.
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